Getting it 100% right, first time, every time, is at the heart of every service we provide. This is what our customers expect of us and what we expect of ourselves. Consequently, our business processes are embedded in an integrated quality management system.
Global certified quality management system
All of our employees receive training based on the requirements contained in our quality management system. It specifies the training needs of each employee so that we can deliver the standard of service our customers expect. It ensures that we have full batch traceability of every item we supply, from the original manufacturer through to production on our customer’s site.
Certification supports the business
Achieving certification for a multi-site operation means that all quality management system processes at practically all sites (>80%) have to be the same. Additionally, all sites have to be operated using the same methods and procedures. This is a challenge that we accepted and achieved. It is our guarantee of quality wherever we provide services for our customers.
Digitalization of quality management systems
Our global quality management system is hosted in a state-of-the-art software solution. This guarantees that all our sites use the same, harmonized processes wherever they are in the world.
Avoiding non-conformance costs
We can only achieve operational excellence by proactively avoiding non-conformance costs (NCCs), the costs associated with failures. It is only by working to the highest standards that we are able to achieve our own internal goals and fully satisfy the requirements of our customers.
We are continually working to improve our processes. This is made possible by an open failure culture that sees errors as an opportunity to learn. It is the basis for making continuous improvements to our processes.
We aim to constantly develop and improve what we do so that we can focus on what is important: our customers and their requirements.